We want CalDesk AI to work for you. If something is broken, confusing, or you want to suggest a feature, here's how to reach us and the most common questions answered.
General support: [email protected]
Privacy and data: [email protected]
Security reports: [email protected]
Legal: [email protected]
Typical response time: within 1–2 business days.
Our food recognition uses advanced AI and is correct for most common foods, but it is an estimate. For best results, take the photo in even lighting, capture the entire plate, and tap any detected food to edit the portion size or ingredients. AI output is informational — please verify before relying on it for medical purposes.
Subscriptions are managed by the App Store or Google Play, not by CalDesk AI. To cancel:
You keep access until the end of the current billing period.
Open CalDesk AI → Settings → Subscription → Restore Purchases. Make sure you are signed in with the same Apple ID or Google account you used originally.
Yes. Open CalDesk AI → Settings → Privacy → Export Data. You will receive a JSON file with your profile, meals, workouts, and progress. For a written request, email [email protected].
Open CalDesk AI → Settings → Privacy → Delete Account. Your data is removed within 30 days. If you cannot access the app, email [email protected] from the address on your account.
Most logging works offline — your meals, workouts, and water entries are stored locally and synced automatically when you reconnect. AI food scanning and meal-plan generation require a connection.
Apple Health / Google Fit access lets us read your steps, active calories, weight, sleep, and workouts so your daily summary is accurate. We never share Health data with third parties, and you can revoke access any time in your device's Settings.
Create your account, switch to the Professional dashboard, complete your profile, and upload your certification under Settings → Professional → Verification. Our team typically reviews within 3 business days.
Email [email protected] with: your device model, iOS/Android version, app version (Settings → About), and a short description of what you were doing. Screenshots help.
Connections use TLS, passwords are hashed with bcrypt, sensitive fields are encrypted at rest, and access to production data is restricted to engineers under audit. See the Privacy Policy for the full description.
CalDesk AI is a wellness and nutrition tool, not a medical device. It does not diagnose, treat, or prevent any disease. If you have a medical condition (including diabetes, an eating disorder, kidney disease, or pregnancy), please consult a qualified healthcare professional before making changes based on the app.